Cookie Policy

1. Introduction

This Cookie Policy explains how Knowledge Keeper ("we," "our," or "us") uses cookies and similar technologies when you visit our website and use our AI-powered documentation automation service. This policy should be read alongside our Privacy Policy, which explains how we collect, use, and protect your personal information.

2. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They help websites remember information about your visit, such as your preferred language and other settings, which can make your next visit easier and the site more useful to you.

We also use similar technologies such as web beacons, pixel tags, and local storage to collect and store information about your use of our service.

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled. They include:

  • Authentication cookies: To keep you logged in and maintain your session
  • Security cookies: To protect against fraud and ensure secure transactions
  • Load balancing cookies: To distribute traffic across our servers
  • Functionality cookies: To remember your preferences and settings

3.2 Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. They include:

  • Google Analytics: To analyze website traffic and user behavior
  • Performance monitoring: To track page load times and identify performance issues
  • Error tracking: To identify and fix technical problems

3.3 Functional Cookies

These cookies enable enhanced functionality and personalization. They include:

  • Language preferences: To remember your preferred language
  • Theme settings: To remember your UI preferences
  • Form data: To save partially completed forms
  • User interface preferences: To remember your layout and display choices

3.4 Marketing and Advertising Cookies

These cookies are used to track visitors across websites to display relevant and engaging advertisements. They include:

  • Retargeting cookies: To show you relevant ads on other websites
  • Social media cookies: To enable social media sharing and integration
  • Affiliate tracking: To track referrals from partner websites

4. Third-Party Cookies

We may use third-party services that place cookies on your device. These services include:

  • Google Analytics: For website analytics and performance monitoring
  • Google Ads: For advertising and retargeting campaigns
  • Facebook Pixel: For social media advertising and analytics
  • LinkedIn Insight Tag: For professional network advertising
  • Hotjar: For user behavior analysis and heatmaps
  • Intercom: For customer support and chat functionality

These third-party services have their own privacy policies and cookie practices. We encourage you to review their policies to understand how they use your information.

5. How Long Do Cookies Last?

5.1 Session Cookies

These cookies are temporary and are deleted when you close your browser. They are used to maintain your session and remember your actions during your visit.

5.2 Persistent Cookies

These cookies remain on your device for a set period or until you delete them. They include:

  • Authentication cookies: Up to 30 days
  • Preference cookies: Up to 1 year
  • Analytics cookies: Up to 2 years
  • Marketing cookies: Up to 90 days

6. Your Cookie Choices

6.1 Browser Settings

You can control and manage cookies through your browser settings. Most browsers allow you to:

  • View and delete existing cookies
  • Block cookies from specific websites
  • Block all cookies
  • Set preferences for different types of cookies

Please note that blocking certain cookies may affect the functionality of our website and your user experience.

6.2 Cookie Consent

When you first visit our website, you will see a cookie consent banner that allows you to:

  • Accept all cookies
  • Reject non-essential cookies
  • Customize your cookie preferences

6.3 Opt-Out Options

You can opt out of certain third-party cookies:

  • Google Analytics: Use the Google Analytics Opt-out Browser Add-on
  • Google Ads: Visit Google Ads Settings to manage preferences
  • Facebook: Use Facebook's Ad Preferences settings
  • LinkedIn: Use LinkedIn's Cookie Policy settings

7. Cookie Management Tools

We provide tools to help you manage your cookie preferences:

  • Cookie Settings: Access through the footer of our website
  • Preference Center: Update your preferences at any time
  • Contact Us: Reach out for assistance with cookie management

8. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

  • Posting the updated policy on this page
  • Updating the "Last Updated" date
  • Sending you an email notification (if required by law)

Your continued use of our website after any changes indicates your acceptance of the updated Cookie Policy.

9. International Transfers

Some of our third-party cookie providers may transfer your information to countries outside your own. We ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact us at:

Email: privacy@knowledgekeeper.ai

Subject Line: Cookie Policy Inquiry

Address: [Your Company Address]

Last Updated: January 2025

11. Additional Resources

For more information about cookies and how to manage them, you can visit: